Importance of Customer Service

customer serviceIn previous blogs we’ve talked about management styles, we’ve talked about search engine optimization, and we’ve talked about marketing.  This blog has touched on money saving practices, it has mentioned exit planning, and it has discussed internet security.  We’ve covered a variety of topics, all of which are extremely important, but all doomed to failure without good customer service.  You see, business has many important aspects to it, but no business can thrive without customer service.  Advertising may raise awareness, sales may create revenue, but customer service is integral to customer retention.

Think about it.  Nobody likes bad customer service.  During the last year, I went to see an orthopedic office for some minor shoulder issues.  When I called, they never answered.  When I checked in, I waited in line for an hour. And when I left, they scheduled my follow up visit a month later.  Needless to say, I never went back.  Customer service is easy to do, but it has marvelous impacts.  Here are five simple tips to effective customer service.

1) Answer your phone.

If you need to hire some extra staff, do it.  Make sure that you always have someone ready to answer the phone.  No one likes going in circles with an automated answering service.  A cheerful answer to a phone call can put customers at ease and help brighten their day.

2) Don’t make promises unless you will keep them.

This should go without saying: always keep your word. Business is built on the concept of trust.  Reliability is the keys to any good relationship, and business relationships are like any other.  If you can’t fill an order by this week, don’t say you will.  Never let the customer down.  Think before you give any promise, because nothing annoys customers more than a broken one.

3) Listen to your customers.

Nothing is more frustrating than to explain an issue you are having, only to find out your listener is not paying attention.  Just let people tell you what’s going on.  Don’t try to sell them anything when they come to you, just listen to what they have to say. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

4) Deal with complaints.

Human beings, as a rule, do not like to be criticized and they especially do not like to hear complaints.  Unfortunately, one of the big issues related to customer service is customer complaints.  You can’t please everyone, but you can certainly listen to every customer that has a complaint.  If you give a satisfactory answer maybe you can appease this one person this one time.

5) Be helpful – even if there’s no immediate profit in it.

The best companies are the ones that are willing to help people even when no immediate profit is involved.  Nothing builds trust like unconditional service.  Give advice, help people out.  You never know who is a potential customer.  When a company goes out of its way to help me, I take notice.  It’s the very reason why Tarheel Imaging writes these blogs.  We enjoy educating people about good business practices, helping people save money, and providing useful tips.

Customer service is all about treating people with courtesy and respect.  People respond to good manners.  It is eight times more expensive to sell to new customers than to old ones.  Customer service is hugely important. If you want your business to prosper, treat your customers like family.  Tarheel Imaging and Microfilming has operated under that model since its inception.  As a family company started in 1990, we know all about how to treat family.  We work hard to build trust with our customers, and it shows.  Many of our clients are return customers.  They know we do a good job and that we a business with integrity.  Call us today and let us demonstrate our superior people skills.  We don’t want to just shred your paper; we want to build a relationship.

Flu Got You Down?

sick childListen up germaphobes, because the flu is back with a vengeance! For all those people that make fun of you, now is the time they will suffer. Now is the time to influence others to join you and the cult of germaphobia—to save the world… or some friends, before it’s too late.

“The latest Centers for Disease Control and Prevention Flu advisory report which covers the week of December 23 to 29, suggests that 41 states have widespread influenza activity, which was an increase of 31 states from the previous week.” The CDC will issue an update on the flu situation Friday.” There have so far been 2,257 hospitalizations associated with laboratory-confirmed flu virus. Boston alone has reported over 700 cases.

The type of flu that is going around is called H3N2, which is often linked to more serious disease compared to other flu varieties. But there is good news: That type of flu matches up well to the vaccine that is being distributed and given out throughout the United States. “But symptoms typically last up to seven days for a normal infection, a noncomplicated infection with influenza,” he said. “And we usually see that from year to year regardless of what strains are circulating. “In a “light” year, a few thousand people may still die, but a particularly serious year could see up to 49,000 deaths from the flu,

How To Protect Yourself Now

  1. Get the Flu Vaccine
    Even though you hate the shots, it will be far better than the alternative.
  2. Avoid People who are sneezing and coughing
    This also including sharing food, drinks, clothes ect. Just don’t do it! Also make sure you are constantly washing your hands, because germs are everywhere.
  3. Exercise and eat healthy (Vitamin C!)
    The best way to protect yourself is to prepare in advance. This includes healthy living and eating. Weekly exercise (the more the better) and extra vitamin C can boost your immune system to stave off any advances of viruses that will leave you bedridden.
  4. 4. SLEEP

Not sleeping enough leaves you vulnerable and exposed to sickness.

You need to protect yourself physically, but you also need to protect your business. Shredding in an office often seems like a menial task, yet its importance is vital. Proper, permanent destruction of private information is essential for businesses of all sizes.  If your company’s sensitive documents fall into the wrong hands, the damage could be staggering.  Just one instance of unauthorized access to confidential information could result in corporate espionage, identity theft, and other criminal activity, not to mention loss of reputation, market share, and customer trust. Top executives are constantly worried about the security of company records. Tarheel Imaging and Microfilming has the expertise to fully meet your every business need, from shredding and Microfilm to electronic document management systems. Protect you and your company. Call us today.

Gold vs. Paper Currency

gold barsGold.  Everyone has been talking about it.  You’ve seen the commercials, heard the ads, and read the articles.  Gold has become such a huge buzz topic in recent years, but why?  It’s not like it has not been around for thousands of years.  Why all of the sudden interest in gold?  For that matter, why have gold prices skyrocketed?  Interest has been spiking in gold because people are afraid.  They are afraid of the devaluation of paper currencies.

I’m not going to pretend to be an expert on precious metals, but what I have been reading about recent inflation rates is troubling.  People often buy gold as a hedge against inflation; they buy it to protect the value of their money.  Paper money, such as dollar bills, is known as fiat currency.  According to dictionary.com, fiat is Latin for an authoritative decree, sanction, or order.  This means that fiat currency is money which has no inherent value on its own, but is given value by the order of the federal government.  The government of the USA has used paper money for quite some time, but until 1971 that paper money could be exchanged for a certain fixed amount of gold, thereby tying the money supply to the price of gold.  In 1971, President Nixon took the country off of the gold standard, which allowed the value of the currency to fluctuate according to supply and demand principles and we have been dealing with inflation ever since.

One of the big issues with gold is where to keep it.  Obviously, carting around gold is much less handy than carrying paper.  When people buy gold, they often run into gold storage issues.  The first problem is that gold is heavy, bulky, and difficult to transport so wherever one may keep his gold; it is probably going to stay there.  The second issue that gold purchasers face is security.  Gold is one of the rarest elements in the world.  In fact, all the gold that has ever been mined in the entire world could fit inside three Olympic-sized swimming pools.  Since gold is rare and shiny, man has been using it as currency for thousands of years and anything used as currency is highly susceptible to robbery.  For the not so intrepid gold buyer, many different companies will charge a fee to store the gold for buyers.  They build impressive vaults to keep the precious metal safe.

Gold storage is a very important issue for anyone who has a strong position in precious metals.  Gold purchasers are very diligent about where they keep large amounts of gold.  They take time to research the best vaults, compare fees, and follow gold prices.  Why don’t documents receive the same due diligence?  After all, some documents are worth more than gold.  Some documents contain financial information, personal information, or even gold ownership information.  Everyone has documents, but very few take care of their storage.  Be proactive about protecting your paper assets.  Any company who holds client information has an obligation to protect that information.  Tarheel Imaging and Microfilming is the Fort Knox of the document world.  We will take your documents, organize them, box them up, give them a barcode, and then transport them to our secure warehouse where they will be safe from flood, fire, and theft.  We will treat your papers like gold.  All we are waiting on is a phone call.

“The One New Year’s Resolution You Must Keep”

relaxing

Find yourself making the same tired resolution to get fit or lose weight or eat more nutritious foods? You’re not alone. New Year’s resolutions are successful 39 percent of the time among young people, and only 14 percent of the time among people who are 50 or older.

Whatever your resolution, the likelihood of its fulfillment is dependent upon your general health, which is contingent upon one critical factor: sleep. More than 40 percent of Americans say they “rarely or never” get a good night’s sleep on a weeknight and 60 percent report experiencing some sleep problem almost every night. We all cherish those precious hours of shut-eye that never feel quite enough.

Here are a few tips to help you relax before bedtime:

1. Power Down An Hour Before Bed

Nearly all Americans — as many as 95 percent, in fact — use some tech gadget in the hour before bed at least a couple of nights a week, according to the National Sleep Foundation’s 2011 Sleep In America poll. But the blue light emitted from TV, laptop, tablet and smartphone screens disrupts the brain’s natural melatonin production and can trigger alertness, keeping you awake later. Experts recommend going screen-free about an hour before bedtime and picking a less disruptive way to unwind during that time instead. In 2013, try a warm bath, a good book or some nighttime tea to soothe you to sleep.

2. Leave The Cell Phone Outside The Bedroom

Half of Americans sleep next to their cell phones, according to a Time magazine poll. More than 80 percent of 18-24 year olds are guilty of this sleep no-no. Not only is the blue light emitted a problem, but middle-of-the-night texts and emails can disrupt your sleep as well

3. Consider What (And When) You Eat And Drink
Experts recommend ditching caffeine six to eight hours before bed to make sure it’s out of your system by lights out time. Alcohol, while it can help lull you to sleep, is only disruptive later on in the night. It’s also a good idea to steer clear of fatty foods too close to bedtime, since they can lead to fewer hours of sleep, and sleep-disrupting issues like indigestion and acid reflux. Instead, stick to foods that promote sleep: bananas, cherries, almonds, oatmeal, milk and tea.

It’s true that there’s no magic number of hours of sleep that every adult must get, but in general, most people require about seven to nine hours to feel and function their best.

Once you have your sleep plans taken care of, you can take on the world with more energy and resolve. The world has become increasingly electronic, which has led to a dramatic effect upon efficiency. With Electronic Management Systems, thousands of files can be scanned into a computer system and accessed within seconds instead of wasting hours looking for the right documents. They also boost workflow efficiency, reduce decision-making time, and provide a disaster management back up. Undoubtedly, you also have thousands of confidential documents that need to be shredded. Proper, permanent destruction of private information is essential for businesses of all sizes.  If your company’s sensitive documents fall into the wrong hands, the damage could be staggering. You don’t want to be sued because of a lack of planning and confidentiality.

A fantastic company that provides these services and many more is Tarheel Imaging and Microfilming, located on the East Coast. Whatever industry your company is involved in, calling Tarheel Imaging and Microfilming will result in an investment that will save you a significant amount of worry, time and money, guaranteed.

http://www.huffingtonpost.com/2012/12/29/new-years-resolutions-sleep_n_2365980.html

Tips on Sticking to that New Years Resolution!

resolutions

New Year’s Eve is a wonderful time of the year.  Everyone likes to shrug off the weight of the previous year, celebrate good times, and look forward to brighter prospects tomorrow.  Deep down, everyone is eternally hopeful.  There is always a chance that things will be better in the future.  Sadly that does not always happen.  Many times the New Year is just like the old one because nothing in one’s life changed.  To propel themselves to change, most Americans give themselves resolutions for the new day, but New Year’s Resolutions fail all the time. Even if you don’t verbalize them, almost everyone has a New Year’s Resolution.  Why are they so unsuccessful?

Resolutions fail for a variety of reasons, but not all are doomed.  The key to success is persistence.  So many people struggle with change because they lack the stick-to-itiveness that is required to make a change.  It takes almost a month to form a habit, but New Year’s Resolutions rarely last more than two weeks.  If you are serious about making a change in your life, here are seven steps to a highly successful resolution from Forbes Magazine:

Define Your Reason

If you want a change to be permanent, you have to believe in it deeply.  Everyone wants more money, less weight, and more time off, but unless your resolution drives deeper than superficial wants, you will never achieve it.  Make sure your resolution is about something you care about.  My old baseball coach always used to ask us how badly we wanted to win, because whoever wants it the most is going to put the most work in to get it. In other words, you have to feel truly passionate about the goals you set for yourself. If you don’t care enough, you will invariably fail because once the boredom and pain set in, you will lose heart.  I’ve picked up the guitar a few times, but I’ve never learned how to play because it was always more of a fantasy than a real dream.  I never wanted to play badly enough to learn how.  Connect your resolutions to those things that give you a deeper sense of purpose and align with your core values.

Be Specific.

Vague resolutions almost never succeed because they give you far too much wiggle room.  Things like “eat healthier” or “exercise more” always fail because they give you no way to track your progress or measure your success. The more specific you are, the more likely you will be able to succeed. Try instead to zero in on exactly how you want your daily life to change.  Resolve to work out at least twice a week, or maybe eat a salad once a day. Make sure your resolution is very specific.

Write It Down.

A Stanford University study found that when people wrote down their goal, it increased the probability of them achieving it by over 70%. A common saying states that a short pencil is better than a long memory.  Writing down goals helps organize them in your mind and it gives you a concrete reminder.  Don’t just write goals though; write down when you’ve accomplished them.  Give yourself the satisfaction of crossing off a completed goal.

Recreate Your Surroundings.

Never forget the power of your environment to impact you.  Other people influence you every day.  Design your environment so that it’s hard not to do what you resolved. Surround yourself with people who will encourage you to succeed, build a progress chart and put it somewhere prominent, or write a blog to update people on your challenge. Insulate yourself from negative influences.  If you can’t get away from people who are dragging you down, try addressing the problem with them by talking to them and defining boundaries.

Focus On One Problem At A Time

Don’t try to do too much! Solve one problem at a time, remember you are only human.  Trying to do too many things will get you easily discouraged or unfocused.  Make one New Year’s Resolution this year, not twenty-four. Break down your goal into bite sizes pieces and take them on one at a time.

Focus On The Process.

The biggest pitfall of New Year’s Resolutions is burning out.  It’s easy to get caught up in an initial wave of enthusiasm, only to crash and burn when you are slow to see results. Work on the process itself: develop greater competence of the actual activity, habit or skill you want to acquire. For example, if you want to become fitter, don’t focus on how slowly you are losing weight; rather focus on running a little bit farther every day.  Focus on the skill itself and not on the outcome.

Forgive Yourself.

Failure is not who you are.  You do not have to be held back by your setbacks.  When you fall, get back up.  Life is 10 percent what happens to you and 90 percent how you respond to it. If you do happen to mess up, lose your resolve, sleep in or revert to a bad habit, don’t beat yourself up. Shrug it off and get back in the game.  Everyone makes mistakes.  We all fail.  We all miss deadlines once in a while.  Okay, so you didn’t get to the gym like you’d planned. How about a quick jog when you get home? Reflect on the lessons that failure holds, make adjustments accordingly, then fuel your inner cowboy and get back in the saddle. Life rewards those who work at it.

The folks at Tarheel Imaging and Microfilming know all about steps to success.  We’ve been providing quality microfilming and shredding services since 1990.  If you don’t have a resolution yet, try resolving to save money on printing and shredding costs.  It’s a New Year.  You are free from the constraints of last year.  Don’t let document management drag you down.  Do something new this year.  Resolve to hire us to take care of you.  We can digitize all your documents, shred your excess waste, and free up your workforce for more important tasks.  Do yourself a favor this year.  Resolve to give yourself a break: hire Tarheel Imaging now.

The Importance of Company Culture

Around the world

With Christmas come and gone and other holidays approaching, most business owners are focused on one thing: meeting customers’ endless needs. While this is to be expected, many times business owners become excessively focused on profits and customers and they forget to thank and reward their hardworking employees. Employees need to understand how much they are valued for all they contribute. Your employees are your greatest asset, and as a result, should be valued in every way possible.

One company that is consistently rated highly for its company culture is Zappos. (The online retailer)

Zappos employees enjoy free lunches, no-charge vending machines, a company library, a nap room, and free health care. And with an astounding 75% of their customers coming back for more, Zappos is one of the best examples of a loyalty business model and relationship marketing system that works. Even if most businesses aren’t large enough to even think about providing those perks, the concept of company culture is what to be reevaluated for most businesses. Its importance is critical. In fact, the CEO of Zappos, Tony Hsieh, said “I Fire Those Who Don’t Fit Our Company Culture.” If your company culture isn’t moving in a beneficial direction, the company will soon follow suit.

Most importantly, this is all driven by ten core values that define Zappos’ culture, brand, and business strategies.
Here’s their 10 core company values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble

How does this impact you in your work?

Most likely, you either work in or own a business, and if you want to attract customers to come back, you need to understand the importance of establishing a great company culture. Integrity stands above profits. A company that is recognized for their company culture that emphasizes integrity and principles is respected. You need to help shape a company culture that values all people, whether they are employees, customers, or the less fortunate, because that’s what impresses clients and strengthens their conviction that they are buying from a great company. Not just a company interested in making a quick buck, but one that cares about doing what is right.

One such company is Tarheel Imaging and Microfilming, a family business with family values. Owner Libby Lambeth explains “Our entire company was built on trust, we have always viewed our customers as an extension of our family, a family where we honor our commitments, we stand by our word, and we serve as a trusted partner in achieving our customers’ objectives.” Tarheel Imaging and Microfilming decided early on that its company culture would be known because of its integrity, and commitment to service. You need to do the same. Tarheel Imaging and Microfilming offer a variety of products designed to organize and expand your business space. From storing, shredding, microfilming and electronic document management systems, Tarheel does it all. Experience what it’s like to do business with a company with integrity and call Tarheel Imaging and Microfilming today.

Exit Planning: Are you prepared to leave your business?

George Lucas

George Lucas

Do you think of yourself as a prepared person?  Are you the type of person who is always early to everything?  Do you have every scenario covered? You probably have a flashlight in every bedroom just in case the power goes out.  Business owners are generally very prepared people, but how prepared is your business?  Many business owners make the mistake of working in their business, but they never work on it.  Essentially they are only glorified managers.  It is the job of an owner to grow his business.  He cannot simply work in the business; he must also work through it.

Every business owners exits his business eventually.  One way or another you will leave your business.  Are you prepared for that day? It could be coming sooner than you think.  Every owner either sells out to a third party, designates a successor, or dies before he can.  No one likes to think about it, but what would your family do if you were unable to work another day?

Last week a coworker of mine told me the tragic story of his personal friend that we’ll call Tim to protect his privacy.  Tim owned a large architectural firm with projects in a four state radius.  Though a successful businessman, Tim had neglected to invest time and money into exit planning.  When Tim’s plane went down in an unexpected accident, Tim’s family was forced to deal with, not only the loss of a family member, but also the loss of their livelihood.  The family was forced to sell the company for pennies on the dollar because Tim never prepared his company to run without him.

Many small business owners make the mistake of relying too much on themselves.  They build their businesses around their own skill sets. A business that revolves around the owner may function well for a time, but in the end it has no value without him.  The best exit planners know exactly the right time to sell their business. George Lucas is one such owner.  I recently read an article by the Wall Street Journal that categorized Lucas’s Jedi-masterful sale of LucasFilm.  Lucas recently announced the sale of his company to Disney for a reported 4.05 Billion dollars.  According to The Wall Street Journal “the filmmaker has spared his family the need to pick up the pieces of his empire after he’s gone.”  George Lucas sold out at exactly the right time.  Don’t you want to be as prepared as Lucas?

The first step in the exit planning process is to consult an expert.  Exit planning can be complicated and time-consuming.  A good exit-planning consultant could save you thousands of dollars.  In the meantime, your business is in desperate need of another type of expert.  Exit planning is all about organization and planning, but how can you organize your exit if your office is a mess?  Before you meet with an exit-planning advisor, you need to prepare your business.  Experts estimate that employees can waste up to four hours a week searching for documents.  The experts at Tarheel Imaging and Microfilming are specially trained to deal with paper clutter and wasted time.  Remember how most owners only work in the business?  You need to think long-term.  How much of your money is being wasted to pay employees to hassle through mountains of paperwork.  You need help to exit your business and you certainly need help organizing it.  Call the experts at Tarheel Imaging now.

Different Management Styles

screaming

Leadership is essential to success.  Everyone knows that without organization a business will crumble.  People need direction.  They need a leader who will take them where they need to go.  “Where there is no vision the people perish” is an ancient adage of King Solomon.  A good leader is decisive.  He needs to stay cool under pressure, to accept responsibility, and to take charge.  All leaders have common characteristics, but they are all slightly different from one another.  Every leader has a different leadership style, because every leader is different.  The way one leads is influenced by his personality, his training and his experience.

Businesses are no different than any other type of organization or team.  They need leaders to coordinate all of the employees, to make strategic decisions, and to set goals for the business to accomplish.  Though all leaders are different, certain patterns can be discerned from their style.  All business leaders fall into one of four basic management style structures.  These four general management styles hold true across the board for any culture, country or business.

Autocratic Management Style

  • An autocratic manager makes decisions without asking for advice
  • He doesn’t consult others
  • Instead he serves as a type of dictator
  • Communication is one way:  the manager communicates order

For situations or events where an on the spot decision needs to be made, this type of leadership can serve a purpose, but trying to have an autocratic style of management in place for long periods of time is just going to lead to headaches for all involved.

Democratic Management Style

  • Manager is willing to share work with his staff by delegating it to get the job done
  • Employees feel involved and part of the process
  • Job performance is likely to be better than in an autocratic setting, though
  • May lead some to rely on other to bear the brunt of the work on the project
  • Employees may feel like the work is being pushed off on them because the manager doesn’t feel like doing it.

Participative Management Style

  • Consultative management style
  • Manager consults the staff.  He gets lots of feedback before making a decision
  • the process takes much longer because everyone’s opinion must be heard
  • A consensus on major decisions can result in employees buying into the vision of the company

The downside of participative management is that employees may feel their opinions are not valued or that the manager is stubborn.

Laissez Faire Management Style

  • The team is given the freedom to complete the job or tasks in any way they deem it should be done
  • Hands-off approach at the management level in terms of direction, but the manager is there to answer questions and provide guidance as needed
  • Develops individual contributors into leadership positions
  • Can lead to conflict as some employees try to assume the role as a leader in the interim or to dictate to others how their work should be done

Any of the four management styles can be effective in the right environment.  The key is to incorporate the elements from any of the styles that you need to help your business succeed.  The best managers know when and when not to delegate tasks.  Sometimes an autocratic approach is needed because the manager is the only one who can get the job done.  Other jobs are silly for the manager to handle, like paper shredding for instance.  Let’s face it: you don’t have time to manage your documents.  You are already way to busy managing people.  Fortunately Tarheel Imaging and Microfilming knows all about document management.  You might say that our management style is a slash and burn kind of management.  We cut waste and boost profits.  Do not be stubborn.  Know when you are over your head and delegate the documents to us.

Save Your Money!

Tax Help“These are the times that try men’s souls.”  Thomas Paine may not have been talking about the world of the post-2008 stock market crash, or the craziness of today’s politics, but his words apply nonetheless.  Times are hard, especially for small business owners.  With new healthcare regulations, higher taxes, and mounds of mandates, it is exceedingly difficult to run a business in this new America.  What can business owners do?  Many are becoming desperate to stay afloat as food prices soar, gas prices are consistently volatile, and unemployment remains high.

The new tax laws being decided by congress over the next month are notably worrisome to business owners.  While congressmen pledge to keep taxes low, they are also promising to eliminate loopholes, deductions, and any other tricks to escape rates.  No one knows for sure what is going to happen by January 1, but undoubtedly things will change.

An article put out by Forbes magazine, which I recently read, asserts that individuals who make more than $200,000 a year and couples who earn above $250,000 will see their taxes increase starting in 2013.  Though they are waiting for the IRS to confirm it, Forbes also contends that we could see a new surtax on the following:

  • Dividends
  • Rents
  • Royalties
  • Interest
  • Short and long-term capital gains
  • Taxable portion of annuity payments
  • Income from the sale of a principal home
  • Net gains from the sale of a second home
  • Passive income from real estate or investments

The tax on dividends alone could increase from 15% all the way up to 23%. With such high taxes how will business be able to keep their expenses low? Healthcare by itself constitutes a huge tax on businesses, thanks to the Supreme Court verdict.  What can you do to stay profitable?  The first thing you need to do is consult with your tax professional and determine how you will be affected by the new rates.   It could also be worthwhile for you to move assets now, instead of waiting for next year.  If you are planning on selling a home or business, I suggest doing it now before new capital gains taxes come into effect.  Talk to your accounting and money management team to determine what you can do to protect yourself; be proactive with your money.

I’ve said it before and I will say it again:  Tarheel Imaging and Microfilming is in the business of saving you money.  One of the greatest things about our business is that we take rote tasks, like converting paper files to digital files, out of your hands.  Some of the things we do, like shredding for instance, you could probably do in-house, but it simply is not cost effective anymore.  The healthcare mandates make it too expensive to waste your full-time employees’ time keeping your business organized.  Tarheel Imaging will do it for you, and we’ll do it cheaper.  Be proactive, contact Tarheel Imaging.  What are you waiting for?

Step Back and Relax…

Star Wars

Disney movies have finally arrived at Netflix. Netflix signed a “multi-year” deal to stream classic Disney movies including “Dumbo,” “Pocahontas” and “Alice in Wonderland.” Those movies will be available for streaming starting Tuesday. For new releases, the wait will be long. Starting in 2016, Netflix customers will be able to stream feature films of titles from Disney and four of its subsidiaries: Walt Disney Animation Studios, Pixar Animation Studios, Marvel Studios and Disneynature. The deal would most likely also include Star War’s films, since Disney bought Lucasfilm recently in a deal valued at $4 billion. George Lucas said he will work as a creative consultant on Star Wars Episode 7, the first of a planned new trilogy of live-action Star Wars movies. It is targeted for release in 2015, Disney said. Disney hopes to essentially relaunch the Star Wars film franchise, which had its last installment in 2005 with Revenge of the Sith. Following the three planned sequels, the company envisions releasing even more Star Wars movies at a rate of a new film every two to three years.

George Lucas made an intelligent move by aligning his business and legacy with Disney, a business that will radically move and expand the Star Wars franchise in a positive direction. For George Lucas, the move allows him to step back from the day-to-day grind and focus on the creative and philanthropic aspects of the legacy he created. (It also was a genius estate planning move—read more at (http://www.marketwatch.com/story/george-lucass-jedi-estate-planning-2012-11-01)

Wouldn’t you want to do the same? To take a step back and let another company come along side of yours to aid in the removal of clutter?, In the implementation of an online system that seamlessly manages all your files? You’re in luck, that fine company is Tarheel Imaging and Microfilming, which provides services to most of the east coast. They allow you to effectively focus on the parts of your business that really matter. Whether you need storage, scanning, microfilming, or shredding services, Tarheel Imaging provides services that will allow you to focus on what you value most. George Lucas found that in Disney, let us do the same. May the force be with you.